Privacy Policy

How Parts iQ processes and protects your personal data (GDPR).

This Privacy Policy was last updated on: 5 June 2026

We are DEM Solutions B.V., trading under the name Parts iQ. We respect your privacy, but sometimes we need personal data from you. By Personal Data we mean information by which you can be identified directly or indirectly as a person. This definition is in line with the General Data Protection Regulation (the GDPR).

In this statement you can read which Personal Data we use and why (the Privacy Policy). You can also read how we process, store and protect this Personal Data. Finally, we indicate which rights you have when we process your Personal Data.

The Privacy Policy applies to our website www.parts-iq.nl (the Website), our online application (the App) and the services or products we offer (the Services). We handle your Personal Data in accordance with the GDPR and other relevant laws and regulations on the protection of Personal Data, such as the Dutch Telecommunications Act for the use of cookies (the Relevant Legislation).

Under 16 years of age

If you are under 16 years of age, you need the consent of your parents or legal guardian to use our Website, App and Services.

Processing of Personal Data

In order to provide you with our Website, App and Services, we process your Personal Data.

How do we obtain Personal Data?

Personal Data received directly from you: We receive Personal Data directly from you when you sign up via our website.

Who is responsible for the processing of your Personal Data?

We are the data controller for the processing of your Personal Data within the meaning of the Relevant Legislation. You will find our contact details at the bottom of this Privacy Policy.

Which Personal Data do we process, for which purposes, and on which basis?

When you use our Website, Apps and Services, we may need your Personal Data for that purpose.

We may process your Personal Data because we comply with the Relevant Legislation. We do this, among other things, because we:

  • have legal grounds to process your Personal Data;
  • inform you about the processing; and
  • only process data for specific purposes, and no more than is necessary for those purposes.

Below you can read, per category, which Personal Data we process, for which purposes, and on which basis. We use your Personal Data only for the purposes below or for a purpose closely related to them.

Contact details

Data: company name, first and last name, email address, address, telephone number, IP address, Chamber of Commerce number, VAT number, user data.

Purposes: to correspond with you; to be able to perform or deliver our Services.

Basis: consent.

Payment details

Data: payment details of the paying party; an overview of purchases of the Services.

Purposes: to send invoices; to maintain the financial administration.

Basis: consent.

Data of partners or suppliers

Data: company name, first and last name, email address, address, telephone number, Chamber of Commerce number, VAT number, payment details, invoices, purchases from suppliers or partners.

Purposes: to correspond with you; to purchase a service or product.

Basis: consent.

Data for marketing and promotional purposes

Data: first and last name, email address, address, telephone number, interests, purchases of the Services.

Purposes: for marketing and promotional purposes; to make you offers; to send you our newsletter/updates. You can always unsubscribe from the newsletter/updates.

Basis: consent.

Content data related to the Services

Data: correspondence or chat conversations with you, your questions about the Services, results, location data, IP address.

Purposes: to be able to provide you with optimal service.

Basis: consent.

Other data

Data: photo.

Purposes: to be able to optimise our Services for you.

Basis: consent.

Special categories of personal data

Basis: explicit consent.

Are you obliged to share your Personal Data with us?

In some cases the processing of your Personal Data is necessary. For example, when we offer our Services to you or have to perform an agreement with you. Without your Personal Data we cannot deliver our Services to you.

How do we secure your Personal Data?

We do everything we can to protect your Personal Data against loss, destruction, use, modification or distribution of your Personal Data by unauthorised persons. We ensure that those who have nothing to do with your Personal Data cannot access it. We do this by means of the following measures:

  • access to the Personal Data is secured with two-step verification;
  • we continuously check the effectiveness of our security measures, and adjust our process where necessary. In this way your Personal Data is always protected and accessible in the event of a (technical or physical) failure.

How long do we keep your Personal Data?

We will not keep your Personal Data longer than we need it for the purposes we described earlier. We delete the Personal Data as soon as it is no longer needed for the purposes for which we process it. Below is an overview of the retention periods:

  • Contact details — we keep your contact details for as long as necessary to deliver our Services.
  • Payment details — we keep your payment details for as long as necessary to meet our financial and tax requirements and obligations.
  • Data of partners or suppliers — we keep this data for as long as necessary to deliver our Services.
  • Data for marketing and promotional purposes — we keep this data for as long as you wish to use these Services.
  • Content data related to our Services — we keep this data for as long as necessary to provide you with our Services in an integral and continuous manner.

With whom do we share your Personal Data?

Processors

We may share your Personal Data with other parties that process Personal Data for us. These are Processors within the meaning of the Relevant Legislation. The Processors only use your Personal Data in accordance with our instructions and not for their own purposes. We agree with the Processors in a data processing agreement that they handle your Personal Data carefully, and they only receive the Personal Data necessary to provide their service to us. We share your Personal Data with the following categories of Processors: online storage services, payment service providers, an anonymous web-analytics provider (PostHog), a live-chat provider (Tawk.to) and an email-delivery provider (Loops). They perform the following services for us: storing personal data, carrying out payment services, measuring website use anonymously, enabling live chat and delivering email (such as forwarding a message sent via the contact form).

We will share your Personal Data if we have a legal obligation to do so. This is the case, for example, if the police ask us for your Personal Data.

Cookies

A cookie is a small text file that is sent via the server of a website to the browser. The browser then stores the file on your device. Your device is given a unique number, with which our Website later recognises the device again.

We always place functional cookies, which are needed for the Website to work and to remember your language preference. Our statistics (PostHog) are anonymous and cookieless — your IP address is anonymised — and need no consent. Only for our live chat (Tawk.to), which does set cookies, do we first ask for your consent via a banner. You can change or withdraw that choice at any time via the Cookie settings link at the bottom of every page.

You can also always delete or disable cookies yourself via your browser settings. But please note: without functional cookies our Website may work less well. For more information you can read our cookie statement.

Other provisions

Transfer

We also process your Personal Data outside the European Economic Area (EEA). We only do this if a country offers an adequate level of protection for your Personal Data.

Without your consent we will never transfer your Personal Data to countries or parties other than those mentioned above.

Third-party websites

Our Website and our App may contain links to other websites. This Privacy Policy does not apply to those websites. We are not responsible for the privacy protection of these websites. We therefore advise you to read the privacy policy of the relevant website before you start using it.

Your rights

You have the following rights:

  • Right of access: you may ask us for access to your Personal Data;
  • Right to rectification: you may ask us to correct, restrict or delete your Personal Data. In the event of fraud, non-payment or other unlawful acts, we may keep relevant Personal Data about you in a register or on a blacklist;
  • Right to data portability: you may ask us for a copy of your Personal Data. At your request we can also pass this copy on to other parties, so that you no longer have to do this yourself;
  • Right to object: you can object to the processing of your Personal Data;
  • Right to complain: you can file a complaint with the Dutch Data Protection Authority if you think we are processing your Personal Data unlawfully;
  • Right to withdraw consent: you may withdraw your consent to process your Personal Data at any time. From the moment you withdraw consent, we may no longer process any Personal Data about you.

Changes to the Privacy Policy

We may amend the Privacy Policy. If we change the Privacy Policy substantially, we will place a notification on our Website and in our App together with the new Privacy Policy. We will inform users who are registered with us by email of any changes. If you are not registered as a user, we advise you to consult the Website and the Privacy Policy regularly.

Contact

For questions or comments about the Privacy Policy, you can contact us via the details below.

Parts iQ

Celsiusstraat 33, 2652XN Berkel en Rodenrijs, the Netherlands

Chamber of Commerce: 98817523

Tel: 085-2502445

Email: [email protected]