Cookie Statement

What are cookies?

A cookie is a small (text) file that we, DEM Solutions B.V. trading under the name Parts iQ, send via the server of our website to your browser. Your browser then stores the file on your device. Your device is given a unique number, with which our site later recognises the device again.

Why do we use cookies?

Cookies ensure that our Website works properly and that your preferences (such as your language setting) are remembered. For our live chat we place cookies — with your consent — so you can message us directly. For statistics we use a privacy-friendly, cookieless solution that needs no consent. We do not use advertising cookies and we do not sell your data.

Which cookies do we use?

Functional cookies

Functional cookies are necessary to make the Website work and are placed without consent. We use one functional cookie (NEXT_LOCALE) to remember your language choice (Dutch or English).

Analytical statistics (cookieless)

For statistics we use PostHog in a privacy-friendly, cookieless mode: no cookies are placed and nothing is stored in your browser. We measure anonymously how visitors use the Website — for example which pages are visited, what is clicked and which errors occur — without identifying you. Your IP address is anonymised in the process and is not used to recognise you. We collect this data first-party via our own domain (k.parts-iq.nl) within the EU. Because this is anonymous and cookieless, no consent is required.

Chat cookies

With your consent we load our live chat from Tawk.to. Tawk.to places its own cookies to remember your chat session. If you do not consent, the chat is not loaded. We do not place tracking cookies for advertising and we do not share your data with advertising networks.

How do I manage my consent?

On your first visit we ask via a banner whether you want to allow our live chat (Tawk.to). Essential (functional) cookies and our cookieless statistics are separate from this and need no consent. You can change or withdraw your choice for the chat at any time via the Cookie settings link at the bottom of every page.

How can I view, correct or delete my data?

You can view, correct or have your personal data deleted. To do so, send an email to [email protected].

How can I disable or delete cookies?

Besides our cookie settings, you can also always delete or disable cookies yourself via your browser settings. How you do this differs per browser; most browsers explain this in their help function. But please note: without functional cookies our Website may work less well.